FAQ

FAQ

Shopping FAQs


1. What should I do if I have trouble logging in?


Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.


2. Can I get a discount if I make a larger order?


Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired timeframe

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.


3. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.


Payment FAQs


1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.


2. After making a payment, can I change my billing or shipping information?


Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


3. How do I know if my payment has been received?


Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".


4. Do you provide an invoice?


Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.


5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?


We accept credit card, PayPal, etc, as the payment methods.

1). Credit Card. 

including Visa, MasterCard, JCB, Discover and Diners.

2). PayPal. 

The most convenient payment method in the world.

3). Debit Card. 

including Visa, MasterCard, Visa Electron.


6.Why am I being asked to "Verify" my payment?


For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.


About SHIPPING

What is the price? 

We provide FREE shipping option to all countries where possible,but if you want get it fast,please choose expedited express,we will ship out use DHL or Fedex,UPS, Ex.

Why didn’t my shipment come in one package? 

We ship your orders from various international warehouses (US, Canada, and China). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.

 Where do you ship?

We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area. 

How do you ship? 

We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives at your country. 

How long will it take for my order to be delivered? 

The shipping time will depend on your exact location. However, it usually takes only between 3-14 days.

If it’s still not with you after 14 days, simply reply to your order confirmation email and we will look after you!

 How can I track my order? 

We will send you the tracking code of your orders to the email that you filled out when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 1-3 days after you receiving that email. 

When will my tracking information appear? 

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center.

 Why can’t I track my order on your website? 

Please note that the tracking information will be displayed after 1-3 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you may not find information about your package, please track again later. 

Why is my shipment status unchanged?

 Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 Why do I have to pay an extra fee to my shipping company? 

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company’s policy or customs procedure, you might be charged extra fees for the final delivery or the import tax, probably due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.

About PAYMENT

How can I pay for my order?

 We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar.

 What currency are you using on the website?


Our products are listed in US Dollar. 

REFUNDS

What if my order hasn’t turned up?  

We hope this never needs to happen but if it does, we’ve got you covered.

If you order hasn’t arrived 40 days from placing your order with us, provided you correctly input your address and there wasn’t any measures you could have taken to aid your product from getting to you (ie. complying with any customs and local courier charges) then we will offer you a refund on your order.

Simply reply to your original order confirmation email we sent you and we can handle it from there.

Please note: If you have already placed your order and it’s within 40 days we cannot refund you. Once your order has been shipped and processed it’s already on its way and out of our control. Please do not file a dispute with your bank or PayPal, you will lose the dispute as the terms are clearly laid out and you may pay an additional charge for losing said dispute. 

What if I need a refund? 

All our products are made to order, which means they are produced especially for you. For this reason, we cannot issue refunds or process cancellations, so please read the item’s description carefully before you place your order. Once you have placed your order we cannot cancel and refund it.

Refunds or exchanges will be issued if your order never arrived or if an error was done on our side, as long as you let us know within 3 days after delivery. Refunds will be sent to the original source of payment. In case an exchange or return is approved by us, we will let you know via email. Returns received without our approval will not be processed for refund or exchange.

 Best Practices 

PAYMENT

How do I place an order? 

We know it might seem simple but just to be clear:

1. Browse and find the perfect item you love
2. Click either Add To Cart or Buy Now
3. Proceed through the checkout process and choose your preferred payment method (PayPal, Credit/Debit Card, Google Pay)
4. Enter your payment details

That’s it! nice and easy and your self-protection order is on it’s way to you 😉